Welcome to ISE Managed Service!
The special thing about ISE Services is that all services, from 1st to 3rd level, are always carried out by a qualified team of specialists. All customer processes are covered by several employees.
This ensures high availability for the customer and promised response times can be reliably met.
ISE services range from remote maintenance to on-site availability.
Another special feature of ISE Managed Services is the modular structure.
This means that you can flexibly put together your solution from the individual service modules depending on your company's needs. This enables you to have individual support coverage from basic to luxury support and optimal cost transparency.
The managed service department of ISE is based on a central hotline and an ITIL-compliant ticket system. Behind the ticket function is a team of experts who process all customer services / customer requirements. In order to be included in the ISE Managed Service team, many years of professional experience and teamwork are essential.
Other key points of our service are:
- Direct customer hotline with an in-house service desk
- ISE ticket system with direct connection to all customers
- Ticket acceptance via email or direct (phone) contact
- Agreed service times up to 7 * 24 hours
- 1st level to 3rd level from a single source
- Problem solving remotely or on site by highly specialized employees
- Tailor-made service package according to customer requirements
- Optimal cost transparency through minute-by-minute billing
- All employees are ITIL certified
Access to the ISE ticket system is set up for each customer so that they can obtain online information about the current status of their tickets (or those of their colleagues) at any time.